These Terms of Use (the “Terms”) govern your use of Zentor and the related products, applications, software, and websites (together, the “Services”) provided by the company behind Zentor (the “Company”, “we”, or “us”). By accessing or using the Services, you agree to these Terms. Please also read our Privacy Policy.

Please read this agreement carefully. You and we agree that all disputes between you and us arising out of or related to these Terms or the Services, with limited exceptions, will be resolved by binding and final arbitration. You waive any right to participate in a class action lawsuit or class-wide arbitration. By accessing or using the Services in any way, you represent that: (1) you have read, understand, and agree to be bound by this agreement; (2) you are of legal age to form a binding contract with the Company; (3) you are not barred from using the Services under the laws of your place of residence; and (4) you have the authority to enter into this agreement personally or, if you are accessing the Services on behalf of an entity, on behalf of that entity. If you do not agree to be bound by this agreement, you may not access or use the Services. You must be at least 18 years old.

1. Definitions

“Services” means the Zentor AI assistant and the APIs, websites, and applications that surround it.
“Input” means data, prompts, files, or other content you supply to the Services.
“Output” means the content the Services generate in response to your Input.
“Usage Data” means technical data, statistics, and aggregate insights derived from your use of the Services.

2. Access and Use

2.1 Access Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your own personal or internal business purposes. We may modify, suspend, or discontinue any part of the Services at any time without prior notice. You must not use the Services in any way that could damage their functionality or interfere with another user’s access.

2.2 Account Registration

Some features require an account. When you register, you must provide accurate information, keep your credentials secure, and update anything that changes. You are responsible for activity that occurs under your account.

2.3 Restrictions

You agree not to:

Use the Services for anything illegal or unauthorized;
Reverse engineer, decompile, or disassemble the Services;
Attempt to gain unauthorized access to any part of the Services or the systems behind them;
Use the Services to generate content that is harmful, deceptive, or breaks applicable law;
Remove, alter, or obscure any copyright, trademark, or proprietary notice;
Use automated means to access the Services beyond what we explicitly provide;
Sublicense, resell, or redistribute the Services without our written consent.

2.4 Changes to the Services

We may update, change, or discontinue any aspect of the Services at any time. We will make reasonable efforts to flag material changes in advance, but we are not obligated to keep any specific feature running indefinitely.

3. Fees and Payment

3.1 Subscription Plans

Some features require a paid subscription. When you subscribe, you agree to pay the fees disclosed at the time of purchase.

3.2 Automatic Renewal

If you subscribe for a term (the “Initial Term”), the subscription renews automatically for another period of the same length at the then-current price unless you cancel before the renewal date. You can cancel auto-renewal from your account settings.

3.3 Refunds

Fees are non-refundable except where applicable law requires a refund or our published refund policy says otherwise. If you believe you are owed a refund, contact us.

3.4 Taxes

You are responsible for taxes that apply to your use of the Services unless we state otherwise. Where the law requires us to collect tax, we will.

4. Content

4.1 Your Input

You own your Input. By providing it, you grant us a limited license to use it solely to deliver and improve the Services.

4.2 Output

As long as you comply with these Terms, we assign to you all of our right, title, and interest in the Output produced in response to your Input. In return, you grant us a non-exclusive, royalty-free, worldwide license to use Output to operate, maintain, and improve the Services. Because of how AI models work, Output is not guaranteed to be unique; another user submitting similar Input may receive similar or identical Output. You are responsible for evaluating Output for accuracy, appropriateness, and legal compliance before relying on it.

4.3 AI-Generated Content Disclaimer

The Services use artificial intelligence and machine learning. Output may not always be accurate, complete, or current. Treat it as a draft to verify, not as a source of truth. We make no guarantees about Output’s accuracy, reliability, or fitness for any purpose, and we make no representations about its intellectual property status or copyrightability.

4.4 Prohibited Content

You agree not to use the Services to generate content that:

Is illegal, harmful, threatening, abusive, or harassing;
Infringes intellectual property or other rights of any party;
Contains malware, viruses, or other harmful code;
Is deceptive, fraudulent, or misleading;
Violates any applicable law or regulation.

5. Intellectual Property

5.1 Ownership

We do not own your Input or Output. We retain all rights, title, and interest in the Services themselves, including the methods, models, infrastructure, and skills behind them, along with Usage Data and any improvements, enhancements, or modifications, including all related intellectual property rights.

5.2 Usage Data

You authorize us and our service providers to generate Usage Data tied to your use of the Services. We may use Usage Data for analytics, service improvement, and aggregated reporting, provided it does not identify you personally.

5.3 Feedback

If you send us feedback, suggestions, or product ideas, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use them without obligation to you.

6. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that any defect will be corrected. We make no representations about the accuracy or completeness of any Output or content generated by the Services.

7. Limitation of Liability

To the maximum extent permitted by law, in no event shall the Company, its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising out of or related to your use of the Services, whether based on warranty, contract, tort, or any other legal theory. Our total liability shall not exceed the amounts paid by you to us in the twelve (12) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or connected with: (a) your access to or use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your Input or use of any Output.

9. Termination

You can close your account at any time, either by contacting us or through your account settings. We may suspend or end your access to the Services at any time, with or without cause and with or without notice. When this agreement ends, your right to use the Services ends with it. Sections that by their nature should outlast this agreement, including intellectual property, disclaimers, limitation of liability, and indemnification, survive termination.

10. Dispute Resolution

10.1 Governing Law

This agreement is governed by the laws of Singapore, without regard to conflict-of-law principles.

10.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to this agreement will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) under the SIAC Arbitration Rules then in force. The seat of arbitration is Singapore. The tribunal will consist of one arbitrator. The arbitration will be conducted in English.

10.3 Class Action Waiver

Any dispute resolution will proceed on an individual basis, not as a class, consolidated, or representative action. You waive any right to participate in a class-action lawsuit or class-wide arbitration.

10.4 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.

11. General Provisions

Entire Agreement. These Terms are the entire agreement between you and the Company about the Services and replace any prior agreement on the same subject.
Severability. If any provision is found unenforceable, the remaining provisions stay in full force.
Waiver. Failing to enforce a right or provision once does not waive it for the future.
Assignment. You may not assign or transfer these Terms without our written consent. We may assign them without restriction.
Notices. We may send notices by email, in-product, or by posting on our website. You can reach us at the address below.

12. Contact Us

Questions about these Terms?

Email: support@zentor.ai